Refund policy
Ploutos Jewellery Return Policy
We want you to feel truly connected to every piece you wear. However, if you change your mind, returning your jewellery is simple and stress-free.
You may return or exchange your purchase within 14 days of receiving it — including sale items and pieces purchased with a promotional code.
To be eligible for a return, all items must be:
- In new, unworn condition
- Returned in their original, undamaged packaging
Please note for hygiene reasons:
- Earrings can only be returned if unworn.
- If returning earrings for a refund or repair, both pieces must be included.
- Each returned earring is professionally cleaned and sanitised to the highest standard before being restocked or repaired.
If you have any questions about your return or need assistance, our customer care team is here to help — please contact us at info@ploutosjewellery.com
How to Start a Return
To begin your return, please contact our team at info@ploutosjewellery.com
Once your request is approved, we’ll provide you with a return form and detailed instructions on how and where to send your package.
All returns must be sent to:
PO Box 158, Oakleigh South VIC 3167, Australia
Please note that items returned without prior approval will not be accepted.
For any questions or assistance regarding your return, feel free to reach out to us anytime at info@ploutosjewellery.com
— we’re always happy to help.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.
Engraved items
Engraved items are non-returnable/ non-refundable.
Faulty or Incorrect Items
If your item appears faulty:
We’re truly sorry this has happened and want to make it right as quickly as possible.
Please contact us at info@ploutosjewellery.com, quoting your order number, name, address, and a contact number/email address.
Include a brief description and photos of the issue — our team will review it promptly and help you with the next steps.
If you received the wrong item:
If you’ve received something different from what you ordered, please reach out to info@ploutosjewellery.com with your order number, name, address, and details of the product received.
Let us know whether you’d prefer a replacement or a refund, and we’ll guide you through the return process right away.
Promotional Returns
From time to time, Ploutos Jewellery may offer special promotions or complimentary gifts with purchase.
If your order included a free gift, it must be returned along with your original item to receive a full refund.
If you are making an exchange, you may keep your complimentary gift — we’ll simply replace the purchased item for you.
Damaged in Transit
We take great care in packaging your jewellery, but if your order arrives damaged, please notify us at info@ploutosjewellery.com within 3 days of delivery.
Kindly include:
- Your order number
- Clear photos of the damaged item, packaging, and shipping label
Once verified, we’ll offer a free replacement or a full refund if the item is no longer available.
You won’t be charged for return postage or replacement shipping.
Please note: Ploutos Jewellery is not responsible for damage that occurs after delivery, including through misuse, accidental damage, or improper storage.
Return & Exchange Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
If there’s any issue with your order, please contact us at info@ploutosjewellery.com — our team will take care of it promptly and with care.
Refunds
Once we’ve received and inspected your return, we’ll notify you by email to confirm whether your refund has been approved.
If approved, please allow 2 working days from the receipt of your return for us to process your refund. The credit or debit card originally used for the purchase will then be credited with the cost of the goods, minus delivery charges (exceptions may apply).
Please note that we can only refund the original purchaser’s card and are unable to issue refunds to any alternative account. Your bank or credit card provider may take additional time to complete the transaction — typically, funds are returned within 7 business days after processing.
If it has been more than 10 business days since your return was approved and you have not received your refund, please contact us at info@ploutosjewellery.com — our team will be happy to assist you.
Jewellery Care & Wear
To preserve the beauty of your jewellery:
- Avoid exposure to water, perfumes, lotions, and cleaning chemicals.
- Remove your pieces before sleeping, swimming, or exercising.
- Store separately in a soft pouch or box to prevent scratches.
Normal wear and tear, tarnishing, or damage from improper care are not considered faults.
Contact Us
For all return or refund enquiries, please contact:
Email: info@ploutosjewellery.com